Stitch Sleeping Companion

At Shadesailgarden, we prioritize prompt processing and shipping to ensure you receive your orders in a timely manner. Here's what you can expect:

• Processing Time: Your order will be processed within 24 hours of purchase. Our dedicated team works efficiently to prepare your package for shipment.
• Shipping Time: Once your order is processed, we aim to ship out packages within 24 hours as well. Depending on your location, please allow 7 to 10 business days for delivery. Please note that delivery times may vary based on factors such as shipping method, carrier delays, and your distance from our distribution center.
• Shipping Address: For security reasons, we ship orders exclusively to the billing address provided during checkout. Please ensure that your billing address is accurate to avoid any delays or issues with delivery.

We understand the importance of receiving your items promptly, and we strive to deliver a seamless shopping experience. Should you have any questions or concerns regarding shipping and processing, feel free to contact our customer service team, and we'll be happy to assist you.

Thank you for choosing us for your shopping needs. We appreciate your business!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shadesailgarden.com

If your return is accepted, you have to contact us to send you the return address for you to mail items. If it’s an issue of damage,wrong size or color, then we will issue a returning label and bear the cost for returns.Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items.

You can always contact us for any return question at info@shadesailgarden.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shadesailgarden.com.